What To Do When Death Occurs
If a death has occurred, you can call us at our location that will serve your family. Our funeral directors are on call 24/7 to assist families.
What should we do when the time comes?
If you are in a care facility or under the care of hospice, the nurses and social workers will help you notify our funeral home or cremation society. If a death has occurred unexpectedly at home and you are not under the care of hospice, you will want to contact Emergency Medical Services (911). You can also call us directly and the funeral director can help make calls on your behalf to the appropriate Medical Examiner and coordinate the care required for the person who has passed away.
When you contact us, please let us know how quickly you want the funeral director to arrive. Many times there are family members who wish to say goodbye and we encourage them to do so before we arrive. Our funeral director will coordinate with you for an arrival time to meet your needs.
The Planning Arrangement Conference
The funeral director will set up a time to meet with you. Contact information on your Director can be found here: Staff. A variety of topics will be covered. Here is a list that will help you prepare.
- Dates & Times. Your funeral director will assist you in setting the times for the services. As soon as you have a preferred date and time in mind, let your funeral director know so that they can begin to coordinate with the clergy, the church and/or the funeral home schedule.
- Photos. We will use a photo for the newspaper and online notices. We can accept photos either in hard copy or electronic format. We can also assist you in creating a Memory DVD.
- Clothing. If your funeral plans include a visitation with the body present, please bring the clothing with you to arrangements. We will utilize whatever clothing you bring (shoes and socks will not be visible and are optional). We recommend clothing with a higher neckline and sleeves. Your funeral director can assist you with any questions you may have regarding attire.
- Insurance. If the funeral expense has not been pre-funded, you may choose to pay for the expense using insurance for a small assignment fee. Please bring the policy information with you to the arrangement conference. If you do not have insurance, we accept checks, credit card, as well as cash.
- Obituaries and vital statistics. If you wish, you may write a draft of the obituary and email it to your director prior to arrangements or your director will write one during your arrangement conference. Once it is finalized, your director will post it on our website and submit it to the newspapers you choose. The Personal Planning Guide – Fillable and Iowa-Death-Certificate-Worksheet will give you an indication of the type of information needed for arrangements. Either can be completed prior to arrangements and e-mailed to your director. The Personal Planning Guide is a long version that can be used if you are planning funeral or memorial ceremonies. The Iowa Death Certificate captures only the information that is required if there are no services planned. If time does not allow for you to write an obituary or complete a form, that will be done during the arrangement conference.
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